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zores towing inc. Complaint - bad service
zores towing inc. Complaint

zores towing inc. Complaint

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bad service


very bad customer service! particulary at zores located on 65N exit 141.. the number given on the website does not connect with the actual address of 2115 frontange road so when my car got towed and was put at this 2115 frontage address i called the number given (765-482-2800)to check how much it would be for the actual tow and storage fees which was only going to be for three days, thus $95 for tow and $10/day for storage (i was told), but when i went to pick my car up at the place they told me it was actually $25/day storage so all together i had to pay $170 instead of $125(that i was told). I explained to the manager there what i was initially told over the phone and he didn't even pay me no mind or try to be understanding. Long story short zore's needs to employ better customer service representatives and have better management. If you want to be a proffessional business and try to succeed get your Ish together please!


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Comments


groovydoll51 says: (7 years ago)
 0
They are HORRIBLE and MEAN and the supervisor cursed at me on the phone after they put my donut on and it came off 30 seconds while driving 1 mile, back to my home. They said it wasn't their fault, they charged my card. It cost me almost 300.00 to get a new tow, get a new tire and repair the damage caused to my car as result. I had it towed to Pompes (which was really great, by the way), and they stated whomever changed the tire did not check the seal and did not properly attach the tire. I HATE ZORES. Then, they used my address to troll my apartment parking lot and stickered a few cars for tow due to things they would have never noticed had they not had my address. I feel responsible to my neighbors who had a flat tire, because ZORES is a PREDATORY COMPANY, with Disgusting Customer service and NASTY ATTITUDES, as well as the INABILITY TO ACCEPT RESPONSIBILITY TO THEIR MISTAKES. To Be cursed at and to have the "F" word used, by the SUPERVISOR" the night of FEB 14, 2012, was horrible..especially after sitting and watching my grandfather die all day. I filed a formal complaint, a RIPOFFREPORT.com report, I called the city towing line and I filed a dispute with my credit card company. Even when the CC Card company attempted to resolve this with myself and the Zores supervisor, that same night, he was nasty and hateful with the cc rep and myself, again. She noted it, recorded the call and now I get my money back. DO NOT USE THIS COMPANY!! OMG! They are completely UNETHICAL and do not care who they step on to get a dollar!




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